Cancellation Policy

We know moving dates shift. Here's how cancellations and rescheduling work with STOW.

Rescheduling

You can reschedule your delivery date at no charge, based on availability, as long as you let us know before your originally scheduled delivery.

Cancelling Before Delivery

Orders cancelled more than 48 hours before the scheduled delivery date receive a full refund.

Orders cancelled within 48 hours of the scheduled delivery date may be subject to a cancellation fee to cover reserved inventory and routing, since totes are held and scheduled specifically for you.

Cancelling After Delivery

Once totes have been delivered, the rental is considered started and is non-refundable, even if pickup is requested early.

No-Shows or Inaccessible Locations

If our team arrives for a scheduled delivery or pickup and cannot access the location as arranged, a trip fee may apply and delivery or pickup will need to be rescheduled.

How to Cancel or Reschedule

Contact us as soon as you know your plans have changed at hello@movewithstow.com, and we'll take care of it from there.