Terms & Conditions
By booking with STOW, you agree to these Terms & Conditions.
Rental Period
Rental periods begin on the scheduled delivery date and end on the scheduled pickup date.
Extensions may be available based on inventory and must be requested before your scheduled pickup.
Delivery & Pickup
Customers are responsible for ensuring reasonable access to the delivery and pickup location.
Someone does not need to be present if delivery instructions have been provided.
Customer Responsibilities
Customers agree to:
- Use totes only for normal household moving
- Return all totes, dollies, and equipment in substantially the same condition
- Remove all personal belongings before pickup
- Not permanently alter or damage equipment
Payments
Payment is due prior to delivery unless otherwise agreed.
Additional charges may apply for:
- Rental extensions
- Late returns
- Lost equipment
- Excessive damage
Cancellations
Orders may be cancelled or rescheduled prior to delivery. Refund eligibility may depend on the timing of the cancellation. See our Cancellation Policy for full details.
Limitation of Liability
STOW is not responsible for:
- Items packed inside totes
- Improper packing
- Damage caused by customer loading or unloading
- Delays caused by weather, traffic, or circumstances beyond our control
Our liability shall not exceed the amount paid for the rental.
Text Messaging (SMS)
By providing your phone number and booking with STOW, you consent to receive text messages related to your rental, including booking confirmations and delivery and pickup updates. These are transactional messages necessary to fulfill your order.
If you opt in on our booking form, you may also receive occasional promotional messages and reminders. Opting in to promotional messages is not a condition of booking.
Message frequency varies. Message and data rates may apply. You can opt out of promotional texts at any time by replying STOP to any message, or by contacting us; reply HELP or email hello@movewithstow.com for help. Opting out of promotional messages will not affect transactional messages needed to complete an active rental.
Carriers are not liable for delayed or undelivered messages.
Intellectual Property
All website content, logos, photographs, graphics, and branding are the property of STOW and may not be copied without permission.
Changes
STOW reserves the right to update these Terms at any time.