Privacy Policy

At STOW ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

Information We Collect

We may collect:

• Name
• Email address
• Phone number
• Delivery and pickup addresses
• Billing information
• Payment information (processed securely through Square — we do not store credit card information)
• Communications you send us

How We Use Your Information

We use your information to:

• Process reservations
• Schedule deliveries and pickups
• Communicate regarding your order
• Process payments
• Provide customer support
• Improve our services
• Send occasional service-related communications

We do not sell your personal information.

Text Messaging & SMS

When you provide your phone number, we use it to send text messages about your rental — such as booking confirmations and delivery and pickup updates — and, if you opt in, occasional promotional messages and reminders.

Message frequency varies, and message and data rates may apply. You can opt out of promotional texts at any time by replying STOP to any message. For help, reply HELP or email us at hello@movewithstow.com.

We do not sell or share your SMS opt-in or consent information with any third parties or affiliates for their own marketing purposes. Phone numbers collected for text messaging are used only by STOW to communicate with you about our service.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Payment Processing

Payments are securely processed through Square. STOW does not store your payment card information.

Cookies

Our website may use cookies and analytics tools to improve website performance and understand visitor activity.

Third-Party Services

We may share necessary information with trusted service providers including:

• Square (payment processing)
• Website hosting providers
• Email communication providers
• Mapping and routing services

These providers receive only the information necessary to perform their services.

Data Security

We use commercially reasonable safeguards to protect your information. While no online system is completely secure, we take reasonable measures to safeguard your personal information.

Your Rights

You may request to:

• Access your information
• Correct inaccurate information
• Delete your information where legally permitted

To make a request, contact us using the information below.

Contact

Questions about this Privacy Policy?

Email: hello@movewithstow.com